These days, it’s a battle for client loyalty and revenue. Professional services firms continue to consider ways to innovate and differentiate. Yet most have neglected a constituency that can have a significant impact on the client experience and revenue scale. And there is no more leverageable group to support lead generation and growth than your service delivery staff. Based on their work with over 10,000 consulting and service professionals, David Ryan of Gray Matters Group will share his firm’s insights on a set of straightforward approaches and learnings for “activating” already client facing professionals. The result – service delivery resources who are better equipped to engage, deepen relationships, and surface incremental revenue opportunities at current and new clients.
Join David and our panel as they sit down to discuss how these leaders saw new revenue, and accelerated results when tapping into the full talent of their team.
Notice: Until further notice, the Executives’ Club of Chicago will require all attending Exec Club in-person events to be fully vaccinated and show proof of vaccination (either through electronic copy, photocopy, or photo).