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The human resources (HR) department has taken on a more strategic role, thus becoming more pivotal to an organization’s success. HR no longer focuses just on recruitment of employees and ensuring they follow the employee handbook, the department also creates policies that give structure, control, consistency and fairness to an organization’s procedures and activities. These policies serve to communicate values and expectations for activities within the organization, empower the company to comply with laws and provide protection against employment claims and document and implement best practices appropriate to the organization. These policies also need to complement the distinct culture of the organization and reflect its values and mission. Moreover, policies must be crystal clear and articulated with precision leaving no room for doubt because a consistent policy document can help an organization save time and avoid administrative overload. Documents also should be easily accessible to all employees and they should be regularly reviewed to cover any legislative changes or shifts in culture.

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