Talent Acquisition teams have a unique opportunity to help their IT business partners attract and hire more critical technical talent. Often there is friction between TA and IT because the IT roles are highly specialized and it can be difficult for TA teams to fully screen for required technical skills. Interviewing falls more heavily on the IT teams in these cases, but those IT teams don’t always interview well. Talent Acquisition has so much more to offer than just technical screening! Talent Acquisition has an opportunity to bring innovative approaches and new skills to the IT groups who are doing the interviewing. By working with IT in a different way and helping them hire more successfully, the partnership between Talent Acquisition and IT can become much more effective, resulting in more strong talent joining the organization.
With IT unemployment averaging 2-4 percent depending on the role, finding and hiring IT professionals is a tricky, high-speed business. Strong candidates have multiple offers, little patience for lengthy recruiting processes and high expectations for potential employers. Despite the tough hiring odds employers face, many businesses are making fundamental recruiting mistakes that cost them the chance to hire strong tech candidates.
Is your business missing out on much-needed tech talent due to internal recruiting missteps or oversights? Here’s your chance to take a good, hard look at whether your recruiting approach is hurting your IT hiring potential. Consider these common IT recruiting mistakes and whether it’s time to adapt your approach in order to engage the IT innovators, architects, engineers and experts who are critical to succeeding in our digitally driven world.
COSTLY MISTAKE 1: Interrogation versus Consideration
It takes a lot of skill and smarts to succeed in technology today. However, interviewing skills are rarely taught and learned in an IT environment. Nevertheless, many hiring managers leverage IT pros across their organizations to interview and assess employees, and this can be problematic. “Why?” you might wonder. “What’s the problem with skilled professionals who have done the work and know the environment conducting interviews?” It’s a problem because tech interviews are infamous for gamesmanship. It’s not unusual for an untrained IT interviewer to want to stump the interviewee with complex technical questions, ask for answers to convoluted riddles or spend time sounding off on their own technical expertise. It becomes a test-the-tech hazing session rather than a path to identifying and hiring the right employee. If the interviewer’s goal is to trick rather than engage or to crow rather than converse, few interviews will have a chance at succeeding.
How to Fix It: First, be selective in who conducts interviews. Don’t ask managers and team members to conduct interviews without training them on how to interview. Secondly, take time to assess their interviewing competence after they have been trained. No right-minded CIO would have a rookie tester run final validation checks before launching a new application or product. Don’t insert untrained interviewers into the hiring process. After all, the people you hire to architect, develop and manage products, apps and other digital tools are of critical value to your business today and tomorrow.
COSTLY MISTAKE 2: Emphasizing Tech Skills Over Balance
Too often, businesses zero in on ensuring a candidate has all the right tech skills and put business skills on the “nice to have” list. That is a mistake. From communication and collaboration to problem solving and management proficiency, today’s IT workers need skills that push beyond their technical know-how. While it is challenging to find candidates with the perfect blend of technical and business skills, it is possible to identify candidates with a better balance of tech and business acumen. The fact is technology skills are often easier to teach than the interpersonal, management and communication skills that allow workers to partner across business organizations and deliver far-reaching business solutions.
How to Fix It: Introduce interview scorecards that identify and rank both the technical and the business skills of candidates. This is a way to help interviewers to more effectively identify candidates who have balance of skills even if they don’t meet all the criteria in the tech or business category. If organizations prioritize candidates who achieve more balanced scorecards versus those that are heavily weighted towards tech, it will help interviewers identify potential hires with a blend of skills and strong potential. In addition, interviewers should be armed with questions that can help identify candidates with strong business skills. One way to do this is to use questions that ask in the interviewee to provide real-world examples and share stories from their experience, such as:
Another way to transform your IT interview process is to invite managers from other areas of the business to participate in the interview and screening process. If, for example, the new hire would be working with marketing or finance teams, it might be valuable to have a manager from that group provide questions or join an interview. The key is to look at the candidate as a business contributor and not merely a set of sought-after skills.
If your business offers a balanced and comprehensive interview approach, today’s IT recruiting environment presents fewer challenges for you. For the rest of us, now is the time to optimize recruiting processes, cut back on recruiting mistakes and look for ways to cast a wider technology recruiting net.