Artificial intelligence (AI) has the potential to dramatically impact the world of work. A 2017 report by Gartner predicts that AI will eliminate 1.8 million jobs – and create 2.3 million – by 2020. This shift will change how human resources (HR) teams work with regard to hiring, as well as managing and training current employees. Here are some ways that HR teams can realign themselves to prepare for these changes: Many HR departments are incorporating AI into their systems on an organizational level to cut costs and streamline recruitment. Customizable AI tools are able to form accurate job descriptions and screen CVs according to specific parameters. Additionally, AI can facilitate outreach to candidates who may not be actively job searching but whose experience may qualify them for a particular role. AI can also reduce the impact of bias, emotion and human error in the recruitment process, making it more efficient, accurate and consistent. This allows companies to screen more candidates. For example, some companies are using chatbots to answer simple questions from interested candidates. AI can also conduct video interviews, asking automated questions and study the candidate’s behavior and engagement. Such interviews offer greater flexibility while reducing the amount of human labor required. Bots can also hold pre-interview screenings, schedule interviews and complete onboarding procedures once a candidate is hired. AI can be incorporated into focus areas like employee feedback, training and appraisals through data analytics, providing insight on areas for employee and company improvement. Though AI will change how HR teams do their job, it is unlikely to replace the human touch completely. Instead, AI can complement processes carried out by human teams, carrying out standardized tasks with speed and efficiency, while humans tackle the more complex aspects of their role, such as building relationships. In this way, strategic AI implementation has the potential to cut costs, increase efficiency and improve employee satisfaction.
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