Like all corporate functions, Human Resources is evolving in a world of IT transformation. As HR embraces new systems that align with organizational strategy and business expectations, it can, at times, be challenging to meet the human needs of the employees and customers. A distinguished panel of experts discussed the evolving role of HR as companies implement new technologies.
A few of the key takeaways were:
- It is important to understand the problem we are trying to solve. Technology is rarely the entire solution to business issues. It is part of the solution and must be treated as such so that other important areas do not get overlooked.
- HR needs to appreciate and understand the change management required in implementing a new solution. This will influence the success of the program.
- As technology takes over the transactional portion of HR work, HR professionals should use the time freed up to connect with employees on more strategic issues.
- We need to make a conscious effort to ensure that technology does not come in the way of effective communications and greater efficiency.