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Episode 043 – Michael Osanloo, President and CEO, Portillo’s

On this episode of The Executives’ Exchange, we have a Chicago favorite! Portillo’s CEO, Michael Osanloo joins us along with guest host, Andy Lansing, CEO of Levy, another iconic Chicago restaurant brand. Osanloo and Lansing talk about the importance of servant leadership, taking quintessential eateries to the next level, and, of course, their go-to Portillo’s orders. This episode was recorded in front of a live audience.

00:00 – Intro
01:05 – Lansing and Osanloo share their similarities
03:40 – Osanloo’s college career choice
05:10 – Osanloo career before Portillo’s
07:35 – Why he choose to work for Portillo’s
10:10 – Portillo’s story
13:20 – Osanloo beginning at Portillo’s
14:36 – How Portillo’s had lost its way
17:22 – Hospitality and importance of the employees
19:55 – Building up management
24:40 – Opportunities from local to global
28:12 – Message from our sponsor, Shure
28:44 – Osanloo vision for Portillo’s
30:22 – Portillos’s journey through COVID
34:09 – Servant Leadership
35:24 – How he knew Portillo’s strategy was working
39:19 – Portillo’s food
42:44 – Lightning round questions
44:37 – Outro

Episode Link: Portillo’s

Guest Host: Andy Lansing, CEO, Levy
Producer: Eva Penar, Chief Content & Communications Officer, The Executives’ Club of Chicago 

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