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Episode 027 – Mark Hoplamazian, Hyatt Hotels & Robert Isom, American Airlines

On this episode of the Executives’ Exchange, Mark Hoplamazian, President & CEO of Hyatt Hotels Corporation, and Robert Isom, CEO of American Airlines sit down with guest host, Phil LeBeau of CNBC. Tune in to hear about the ramifications of inflation on the travel industry, the return of both business and leisure travel, and the importance of human connection in the workplace. This conversation was recorded in front of a live audience on May 11, 2022.

02:00 – Mark and Robert discuss the current rate of inflation & macro-economics
05:30 – Fuel, airline tickets, and business travel
10:16 – Mark and Robert discuss the state of the return to office movement in corporate America
15:10 – How has the pandemic changed how you define your customer?
18:30 – Mark weighs in on Chicago’s importance to American Airlines and Hyatt
22:40 – How will our current economic situation compare to previous times?
28:20 – The future of loyalty programs & sustainable businesses

Episode links: American Airlines | Hyatt Hotels

Host: Phil LeBeau, Auto and Airline Industry Reporter, CNBC
Producer: Eva Penar, Chief Content & Communications Officer, The Executives’ Club of Chicago

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