Episode 010 – Roger Hochschild, CEO & President, Discover Financial Services
Linda Imonti, Office Managing Principal at KPMG sits down with Discover CEO Roger Hochschild to discuss how they’re putting equitable neighborhood development and job opportunities at the forefront of their goals. Tune in to hear how you can make actionable change for tangible progress on diversity, equity, and inclusion at your organization.
1:00 – Early years, education and career path
3:28 – Discuss Discover’s DEI focus and KPMG DEI strategy
7:30 – Employee input—Discover launches listening tour
8:56 – Neighborhood investment—Discover’s call center in Chatham & KPMG partnership with United Ways Neighborhood Network
12:30 – Community response in Chatham; site selection determination; job seekers and pipeline to leadership opportunities
16:53 – Discuss DEI lens in each step of the process—recruiting and hiring, employee training and support, contractor selection, community partnerships
20:00 – Key learnings from this endeavor & advice for other companies considering a similar direction
25:22 – Discover’s internal camaraderie from Chatham call center
29:29 – Additional thoughts and collaboration with other players
31:08 – How midsize and small companies can follow in Discover’s footsteps
32:52 – Inclusivity in the supply chain and service providers & enacting organizational if you’re not CEO
36:15 – Talent development process in the call centers & changing the corporate perception of Black and Brown neighborhoods
39:41 – Measuring success 10 years from now & corporate responsibilities to non-profits and ESG
44:21 – COVID challenges for Discover
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