Skip to Main Content

Episode 010 – Roger Hochschild, CEO & President, Discover Financial Services

Linda Imonti, Office Managing Principal at KPMG sits down with Discover CEO Roger Hochschild to discuss how they’re putting equitable neighborhood development and job opportunities at the forefront of their goals. Tune in to hear how you can make actionable change for tangible progress on diversity, equity, and inclusion at your organization.

1:00 – Early years, education and career path
3:28 – Discuss Discover’s DEI focus and KPMG DEI strategy
7:30 – Employee input—Discover launches listening tour
8:56 – Neighborhood investment—Discover’s call center in Chatham & KPMG partnership with United Ways Neighborhood Network
12:30 – Community response in Chatham; site selection determination; job seekers and pipeline to leadership opportunities
16:53 – Discuss DEI lens in each step of the process—recruiting and hiring, employee training and support, contractor selection, community partnerships
20:00 – Key learnings from this endeavor & advice for other companies considering a similar direction
25:22 – Discover’s internal camaraderie from Chatham call center
29:29 – Additional thoughts and collaboration with other players
31:08 – How midsize and small companies can follow in Discover’s footsteps
32:52 – Inclusivity in the supply chain and service providers & enacting organizational if you’re not CEO
36:15 – Talent development process in the call centers & changing the corporate perception of Black and Brown neighborhoods
39:41 – Measuring success 10 years from now & corporate responsibilities to non-profits and ESG
44:21 – COVID challenges for Discover


Subscribe on Apple, Spotify, Stitcher or wherever you listen to podcasts.

Thank you to our podcast sponsor, Shure Incorporated.
For nearly 100 years, Shure Incorporated has developed best-in-class audio products that provide high-quality performance, reliability and value. Headquartered in Niles, Illinois, our history of innovation and expertise in acoustics, wireless technology, and more enables us to deliver seamless, transparent audio experiences to a global audience. Our diverse product line includes world-class wired and wireless microphones, networked audio systems and signal processors, conferencing and discussion systems, software, a loudspeaker, and award-winning earphones and headphones.

Find Shure on: FacebookLinkedInInstagram

Just Connect

The Exec Club is at the nexus of people and information. Put yourself and your company in the middle of it.