With a click of a button on a phone or tablet, customers can order a product instantly. A myriad of challenges comes with this ever-expanded opportunity to win over customers, including an increasingly saturated market, supply chain frustrations, and more. As customer demands (and options) continue to expand, how are organizations adapting to meet the vast, different needs of their consumer base? How have leaders restructured their C-Suite to ensure these questions are being answered? How are ever-evolving technological advances impacting decisions from the top?
In this program, we’ll hear from the leaders thinking through these questions, and more. From Chief Marketing Officers to Chief Customer Experience Officers, we’ll explore how strategic decisions from the top can affect bottom line customer experience. Join us to discuss these questions and how they’re affecting customer growth and development.