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I don’t have audio, how do I unmute?

Depending on your browser, you may be prompted to unmute when the feed is live.


My audio is low, how can I increase the volume?

Adjust the audio in the player through clicking on the audio bars (see below). After adjusting from the video player, if the audio is still too low, then increase the audio on the laptop/desktop being used.


Which browser should I watch this on?

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)*
  • Internet Explorer 11**
  • Microsoft Edge
  • Safari 9+***

The recommended browser for viewing is Google Chrome. For more information on system requirements for viewing, browsing, and apps click here


I only want to watch the video, can I hide the chat?

Yes, click the arrows on the lower right hand corner to enable full screen.


The video is blurry, can I adjust quality?

Yes, click the settings icon on the lower right hand side to adjust quality. Vimeo will adjust your quality to a lower resolution depending on your internet stability. Closing other computer applications will also enhance your stream quality.


I missed a portion of the program, will there be a recording sent?

Yes, the post event email will provide a recording of the event.

Additional Problems?

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